HOW IT WORKS
From your family's collection
to a film you'll treasure forever.
We handle everything with care — from the first conversation to the moment your originals are safely returned. Here's exactly what to expect, step by step.
"We come to your home, handle everything carefully, and return your originals safely. That's the promise behind every project."
Tell Us About Your Family
Fill out our simple online form — describe your photographs, home videos, and the occasion you're celebrating. No technical knowledge needed. Just tell us what you have and what matters to you.
You'll receive a personalized quote within 24 hours. We'll recommend the right package tier and any add-ons that fit your family's story. No pressure, no obligation.
We Come to You
We schedule a white-glove pickup at your home at a time that works for you. Our team arrives with padded archival containers and inventories every single item — in your presence — before anything leaves your home.
Every photograph, VHS tape, slide, and negative is cataloged and photographed at pickup. You receive a signed media inventory so you know exactly what we have. Your originals are safe with us from the moment we arrive.
Your Collection Is Digitized
Your media is transported in padded archival containers to our controlled, access-restricted scanning lab. Every photograph is scanned at archival resolution. Every VHS tape is carefully transferred to digital format.
If a tape shows signs of age-related deterioration — which is common with tapes over 20 years old — we contact you immediately to discuss options before proceeding. You are never surprised.
Your Film Is Crafted
Our cinematic production team assembles your digitized collection into a beautiful, professionally edited film. Music, pacing, chapter structure, and narrative arc are all carefully considered.
If your package includes an interview — whether a Zoom Portrait or an in-person session — your family's own words become the heart of the film. You receive updates throughout the production process.
Review & Revisions
Before your film is finalized, you review it. If a photo is missing, a date is wrong, or you'd like a different music selection — we fix it, no questions asked. Your satisfaction guides every decision.
We include a full round of revisions at no additional charge. Every detail — names, dates, parish names, special moments — is verified against your original project before delivery.
Your Story, Delivered
Your finished film arrives as a private streaming link you can share with family near and far, plus a branded USB drive delivered to your door. Your digitized archive is organized and accessible.
Your original photographs, tapes, and media are returned safely to you — every item accounted for against the signed inventory from pickup day.
Every item inventoried. Every original returned. Every family treated like our own.
YOUR MEDIA IS SAFE WITH US
Our promise to every family.
We understand that your photographs and home videos are irreplaceable. That's why we've built every step of our process around protecting what matters most to you.
Inventoried at Pickup
Every item cataloged and photographed in your presence before it leaves your home.
Archival Transport
Padded archival containers protect your irreplaceable media during every transfer.
Controlled Lab Environment
Access-restricted scanning facility with controlled conditions for your media.
Fully Insured
General liability insurance covers all media in our care from pickup to return.
24-Hour Communication
Any issue with your media is reported to you within 24 hours. No surprises, ever.
Full Refund Guarantee
Full project refund for any significant loss due to our handling. That's our promise.
WHAT YOU'LL RECEIVE
Every project includes
A cinematic heirloom film
Professionally edited with music, pacing, and narrative structure.
A private streaming link
Share with family anywhere in the world — they just click and watch.
A branded USB drive
Your film and digitized archive on a keepsake drive, delivered to your door.
Your originals, safely returned
Every photograph, tape, and slide accounted for and returned to you.
A full round of revisions
If anything needs adjusting, we fix it — included at no extra charge.
A family experience, not a transaction
Personal communication, updates throughout, and a founder who cares.
COMMON QUESTIONS
Questions families ask us
Ready to preserve your family's story?
Build Your Custom Quote — 5 Minutes, No ObligationOr call us directly — we respond to all inquiries within 24 hours.